Frequently asked Questions and Contact Information

FAQ’s

Why is a low-stress environment important?

When you walk through the door you will notice the calm and quiet atmosphere. The music is gentle, the birds are chirping.

Stress can cause fear, digestive upset, aggression and other behavioral problems (for your dog and for the groomer!). Some other grooming shops are large and fast-paced, packed with numerous stress-filled dogs, rife with loud noises. Why expose your puppy to this on a regular basis? Grrreendog Grooming and Spa gives you an alternative choice.

At Grrreendog Grooming and Spa your dog is not put in a cage, sitting for hours, waiting for attention. That is why it is so important to drop off and pick him up right after his groom and spa treatment.

How are your services “exclusive”?

Treatments are catered to your dogs’ needs. For example, if your beloved pet is scared of loud noises and the dryer, then she will be towel dried. If your pup is afraid of water on her face, she will be gently washed with a washcloth and wrapped in a warm towel. If your dog is elderly we will offer him additional body support.

What additional spa services are available?

The exclusive spa services for your pampered pet include Blueberry Facial and Massage, Sugar Scrub Body Massage, Teeth Brushing, “Pad”icure for Healthy Paws, Organic Flea Treatment, Calming Aromatherapy.

There are often new ideas and treatment available, so please feel free to inquire.

What types of products are used in the salon?

The products chosen will help you keep your puppy healthier by not adding additional chemicals to their daily ‘menu’. Our dogs are exposed and accosted by higher levels of toxins on a regular basis; lawn fertilizers, snow melting chemicals, detergents, carpet cleaners and more, all take their toll on your dogs’ immune system.. In fact, they have four feet rubbing on these toxins daily. Dogs and puppies spend significant time licking their feet and ingesting these toxic products. You may have noticed more dogs and puppies with skin allergies and digestive sensitivities. Why expose your best friend to toxic chemicals when it isn’t necessary. At Grrreendog Grooming and Spa all of the products used are simply the best herbal and botanical formulas for safe cleaning, and are not laden with chemicals.

What if my poor dog has fleas or ticks?

We will remove any fleas or ticks we find on your dog during the bathing process, and we will let you know. As one of our customers, we know you want to feel confident that your dog will not go home with any pests as a result of your visit to our facility. Therefore, we must treat your dog for fleas/ticks if they are numerous, live and running. Naturally, there will be a charge for this service.

Can I leave my dog with you all day?

In order to keep this as stress-free an environment as possible, it is best to schedule an appointment during a time when you can drop your dog off for her appointment and then pick her up as soon as she is ready to go home. There is very limited space available for waiting pets.

What is your Very Important Pet (VIP) program?

When you schedule more than two appointments in advance, you and your dog join the VIP program. This entitles you to the best appointment times, special gifts throughout the year, and (when your punch card is full) a 20% discount on your next groom.

What if my dog has Hot Spots? What causes Hot Spots?

Hot Spots are skin infections known to veterinarians as pyotraumatic dermatitis. These surface skin infections caused when populations of normal skin bacteria grow and overwhelm your dogs’ natural resistance. You may recognize the circular patches, the hair lose that is red, may be swollen, draining, and can be painfully itchy, causing the dog to scratch, lick, or bite to the point of self-mutilation. Untreated hot spots can spread.

At Grrreendog Grooming and Spa we will always inform you if we see or suspect the formation of a Hot Spot on your dog. Our humans have reported tremendous success when we treat their dogs with our Sugar Scrub after the bathing. This kills the bacteria load which is causing the discomfort. We have had such great success that some of our doggy clients have been able to come off of years on steroids. Please speak with us about your concerns.

What if too much fur was taken off during the groom?

Sometimes your dog may need to be groomed shorter than you would have originally preferred. This could be due to matting that was very close to the skin, your dog not tolerating the brushing necessary to remove matted fur, or a skin condition revealed once your dog was bathed. If brushing and combing is too painful or stressful, the decision to clip the fur is the best for your dog and the least traumatic. The good news about a haircut that is shorter than you may have preferred is that it will grow back.

Can I expect the same groomer each time?

Right now, I am the only groomer (and the owner) of Grrreendog Grooming and Spa. The relationship between you, your dog and the groomer is one built on familiarity and most importantly, on trust. I understand that you trust me with your beloved pet, and I give you my word that I will treat your dog gently, kindly, and respectfully. The health and welfare of your dog is my number one concern.

I will take the time to build this relationship with your dog. Many dogs come for their groom or bath with trepidation. Remember, from their perspective the salon is filled with a million interesting and new smells and sounds! They can also sense your (sometimes mixed) emotions when they arrive. My experience is that, once you depart, your dog bonds with me and calms down. I will never push a dog to a traumatic limit! In my opinion; no grooming is worth endangering your tender pets’ life.